Shipping and return policies for Captured Tracks

Shipping Info
When we have all of the items of your order in stock, we will process it for shipment immediately. Please note most orders take 2-5 business days to process before actually leaving our warehouse. If we do not have an item in stock, a refund will be issued as well as a confirmation email explaining the reason for the refund. You may receive a shipping notification before your order actually leaves our warehouse, as this message is sent automatically as soon as a shipping label is created.

Pre-ordered items ship slightly before or on their release dates. If you are ordering other items along with a pre-order, all items will ship together. If you want to buy in-stock items at the same time as a pre-order, the in-stock items will only ship immediately if placed on a separate order.

If you have any questions or concerns regarding your order, please email Most emails to the store are answered within 1 business day.